Frequently Asked Questions - Voice over LTE (4G)
What are the benefits of VoLTE?
Which smartphones and modems are compatible with VoLTE?
The phones and modems listed below are already compatible with VoLTE:
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Apple iPhone 11
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Apple iPhone 11 Pro
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Apple iPhone 11 Pro Max
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Apple iPhone 6
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Apple iPhone 6 Plus
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Apple iPhone 6s
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Apple iPhone 6s Plus
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Apple iPhone 7
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Apple iPhone 7 Plus
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Apple iPhone SE
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Apple iPhone X
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Apple iPhone Xr
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Apple iPhone Xs
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Apple iPhone Xs Max
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Apple iPhone 8
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Apple iPhone 8 Plus
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B525
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Ogima
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Galaxy A10
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Galaxy A20
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Galaxy A50
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Galaxy A90 5G
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Galaxy Fold (4G)
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Galaxy Note 10
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Galaxy Note 10+
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Galaxy Note 10+ 5G
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Galaxy Note8
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Galaxy Note9
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Galaxy S10
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Galaxy S10+
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Galaxy S10e
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Galaxy S9
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Galaxy S9+
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J5 Pro
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Smart X9
What happens when I move from a 2G/3G area to a 4G area while making a call over VoLTE?
Since these are two very distinct technologies, your call will drop out when you move into the 4G only area. If you have VoLTE activated on your device and plan, you’ll be able to redial the number and continue your call.
What happens when I move from a 4G only area to a 2G/3G area while making a call over VoLTE?
Since 4G is the more advance connection, it is easily compatible with 2G/3G. This means your call will simply transfer over, allowing you to stay connected without any interruption on a 2G/3G area while making a call over VoLTE?
Is video calling compatible with VoLTE?
What is VoLTE?
VoLTE is an abbreviation for Voice over LTE (4G). Rather than over the 3G/2G network, your device will stay on 4G rather than drop to 3G to make a voice or video call.
What will a device software update look like on my smartphone?
The change to include VoLTE on your device will be part of the standard software update schedule for your device. Some Android devices may see a small change on their phones when in a VoLTE enabled area. As an example, here’s what that change will look like on a Huawei P20 and Samsung Galaxy S9.
How do I set up VoLTE on my smartphone?
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Go to Settings -
Tap Mobile -
Tap Mobile Data Options -
Enable 4G Voice and Data
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Go to Settings -
Tap Wireless and Networks -
Tap Mobile Networks -
Enable VoLTE calls
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Go to Settings -
Tap Connections -
Tap Mobile Networks -
Enable VoLTE calls
How will I know if I am in a VoLTE area?
When I make a call over VoLTE, does this use my plan data?
Is roaming within New Zealand or overseas supported by VoLTE?
If you are roaming within New Zealand, you will not have access to VoLTE. Similarly, if you are a Vodafone New Zealand customer, you won’t have access to the VoLTE networks of other countries while you are on roaming in those regions.
Will my device make voice calls in a 4G or 4G voice only area?
Only VoLTE compatible devices will be able to make and receive voice calls in an area that has 4G only and no 2G/3G coverage.
How do I know if I am in a 4G or 4G voice only area without 2G/3G coverage?
The coverage map can be used to find these locations. Note that the coverage map is a predictive tool. To find out more call our team on 0800 32 76 74.
Why is there 4G and 4G only coverage without 2G/3G?