The Farmside Homeline Service is being upgraded in the Spark network.
Over the next two years, Spark are upgrading the technology in their voice network region by region. There will be a minor outage to your Farmside Homeline service while Spark carryout the upgrade, it should take no more than 30 minutes and we recommend you have a charged mobile handy in case of emergency during this time.
We will give you plenty of notice before your Farmside Homeline is due to be upgraded, but there are a few changes you’ll need to know about.
You won’t be able to make changes to any Farmside Homeline Smart Features one week before and after the switch. Also, if you relocating during this time, there could be a delay in moving your Farmside Homeline connection to your new location.
If you have a medical or home alarm that uses your copper phone line, it’s important to check with your provider to make sure this will work.
After the Spark network upgrade you will need to use different codes for Call Waiting and Call Diversion as outlined below:
Call Waiting lets you switch between one or more calls. There are no changes to how you use it, but if you want to turn it off for one call the new code will be *70 or 1470.
Call Diversion Immediate lets you move calls elsewhere. The new code will be *17 or 1517 – followed by the number you’re diverting to, then the # key. To cancel your diversion the new code will be #17# or 1517#.
Call Diversion If Busy lets you move calls to other lines when yours is busy. The new code will be *15# or 1415# – followed by the number you’re diverting to, then the # key. To cancel your diversion the new code will be #15# or 1515#.
Call Diversion No Answer moves calls to other lines when you can’t pick up the phone. The new code will be *16 or 1416 followed by the number you’re diverting to then #. To cancel your diversion the new code will be #16# or 1516#
Other changes you may notice after the upgrade.
If you have a medical or home alarm that uses your phone line, it’s important to check with your provider to find out if it will work after the upgrade.
Technical information for your alarm or equipment provider:
You’re going to be moving off:
A public switched telephone network (PSTN) that uses copper technology. This is an analogue phone system.
And moving onto:
An internet protocol (IP) network that only uses copper technology for the last mile to your house. This is a digital phone system.
Some phone handsets, monitoring equipment and fax machines won’t work like they used to. Check with your provider to find out if your equipment will work after the upgrade. You may need to reset your fax machine after the upgrade.
The message waiting light may not work on your phone. So you might need to listen for the change in dial tone to know whether you have any new messages.