Data Boosters

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You can build your own plan by simply adding on data boosters. Data boosters can be purchased via MyFarmside or by calling our customer service team on 0800 32 76 74.

• 5GB - $40

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Calling Rates

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Applicable with a Satellite Broadband and Phone plan.

• National calling - FREE

• Local calling - FREE

• Any NZ mobiles - $0.36

• Any AUS/Ireland/Canada landlines - $0.26

• Any USA/UK landlines - $0.21

• Any USA mobiles - $0.21

• Any Canada mobiles - $0.26

• Any Ireland/UK Mobiles - $0.61

• AUS Mobiles - $0.36 (excludes calls to Australian Mobile Optus Satellite)

Click here to view all other international calling locations and rates

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Talk Packs

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Applicable with a Satellite Broadband and Phone plan.

• NZ mobiles 1 hour - $10.00
• NZ mobiles 2 hours - $15.00
• NZ mobiles 4 hours - $25.00
• NZ mobiles 6 hours - $30.00
• NZ mobiles 8 hours - $35.00
• NZ mobiles 10 hours - $40.00

Only one mobile talk pack can be added per month.

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Smart Calling Features

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Applicable with a Satellite Broadband and Phone plan.

• Voicemail $7.15 - An answering service for when your phone line is busy or not answered

• Call Waiting $4.09 - Will notify you when someone is trying to call you while you're on another call

• Call Divert $4.09 - Let's you divert calls to a phone number of your choice wherever you are, and always stay in touch

• Caller Display FREE - Makes it possible for you to see who is calling before you answer. Your phone must have caller-id capability.

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Terms and Conditions

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• Factors such as the performance of your modem, location of the server you're connected to, the performance of your device and your in-home Wifi setup can impact the speeds experienced.
• A 24 month minimum service term applies. If you require an open term please contact our sales team on 0800 32 76 74.

• Plan prices exclude data cap overage of $0.03 per MB
• $799 standard installation
• Travel charges may also apply
• For Satellite Broadband and Phone plans a $124.99 ATA (Analog Telephone Adapter) is required
• Farmside Broadband Terms and Conditions apply
• Farmside Standard Terms and Conditions and Fair Usage Policy apply
• If power is not available then broadband, and any services which run over it including voice calling (and all calls, including emergency calls to 111), may stop working unless there is battery backup in the home. We recommend always having a charged mobile phone ready to use as a backup.

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Standard Installation/Non-standard Installation

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A Standard installation applies where:

• The premises is a single story home or building made of wood or Brick and has easy access to the roof using a ladder (not scaffolding)

• The roof pitch is less than 15 degrees

• 10metres of cabling or less is required

• The modem is located against an exterior wall

• Connecting the service up to a single computer
A Non-Standard installation applies where:

• The premises is a 2 story or architecturally designed (1 or 2 story) home or building

• The roof pitch >15 degrees

• Scaffolding or an elevated work platform is required

• The house is difficult to access (e.g on the side of a cliff)

• Internal cabling is required

• Additional cable in excess of 10metres us required

• Modem needs to be located in a difficult area to access (e.g in the roof space of an internal office)
Contact us on 0800 32 76 74 for a quote on a Non-Standard installation.

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What is the 111 Contact Code

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The Commerce Commission’s 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure. Newer home phone services such as Digital Voice, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency. If you are receiving Farmside voice calling over broadband services over Fibre, Wireless or Satellite technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application form. If you qualify, Farmside will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.

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