Update your Huawei B315 modem's firmware

This page gives you step-by-step instructions on how to update your Farmside Huawei B315 modem's firmware (Rural Wireless Broadband modem). If you have any trouble completing the steps below please call our Customer Service team on 0800 32 76 74 and select option five. Our Customer Service team are available to take your calls from 8am to 7pm Monday to Friday, and 9am to 5.30pm weekends.

If your modem looks like this, your firmware is already up to date & no update is required.

If your modem looks like this, you will need to update the firmware. please follow the step-by-step instructions below.

We’re always looking to give our rural communities the best wireless broadband available. As part of this, we’ve upgraded some of our broadband sites and to make the most of it, you’ll just need to update your modem. By updating your modem you could get faster broadband speeds, a more consistent connection, an overall improved experience.

Important things to know

• It will take around 20 minutes to update your software. While the upgrade is being completed your broadband will be affected as will your phone if it is connected to your modem. For this reason, we suggest you do the upgrade just before bed or first thing in the morning.

• When you update your modem, your Wi-Fi password will be changed and any customised or advanced configuration will be removed.

• Improved speed is dependent on cell sites in your area being upgraded.

Before you start

Before you get started have a quick look at the check list below to make sure you have everything you need for the update. You’ll need:

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• A Huawei B315 modem, which is also known as a Farmside Rural Wireless Broadband modem

• Your modem needs to be working so that you’re connected to the internet

• Either a computer connected to your modem by Wi-Fi or an Ethernet cable, or an iPhone, iPad or an Android smartphone or tablet connected to your modem by Wi-Fi

• If you’re using an Apple or Android device you’ll also need to have downloaded the Huawei HiLink app

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Printable instructions to update your modem

Computer.- click here to view the printable instructions 

iPhone or iPad - click here to view the printable instructions 

Android smartphone or tablet - click here to view the printable instructions 

Need help?

If you have any trouble completing the update or need help please call our Customer Service team on 0800 32 76 74. Our team is available to take your calls between 8am to 7pm Monday to Friday and 9am to 5.30pm weekends and public holidays.