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Phone Scammers

Unfortunately, phone scams are a common problem, and it can be difficult to recognise a scam call with scammers becoming increasingly sophisticated in their approach.


Recognising a scam call

  • Unexpected contact from someone claiming to be from a trusted organisation, such as as your telecommunications provider, bank, power company or even a charity.

  • Asking you to call back a number that you don't recognise.

  • The call may come from a foreign or blocked number, but scammers can also disguise the number to look like it's local by using a method called number spoofing.

  • Requests for personal information or money and pressure to make a quick decision or face negative consequences.

  • Telling you that there is a problem with your computer and that they can help you fix it or telling you something that's too good to be true such as winning a competition that you don't remember entering.


What to do if you have received a scam call


If you have received an out of the blue call that seems suspicious, the best thing to do is hang up and not engage with the suspected scammer.

  • If they call or leave a voicemail and mention you need to call them back on a specific number, please be vigilant. Avoid calling back numbers you don't recognise as often you will be charged heavily for these calls.

  • Check whether the call is legitimate by calling the company directly on their number listed on their website.

  • Ignore instructions and avoid sharing any personal information with the caller.

  • If you think you have shared credit card or bank details, call your bank immediately.

  • If you have shared a password, change it immediately along with any other accounts that use the same password or login information.

  • If you think the scammer may have accessed your computer, it can be worthwhile scanning your computer for any viruses.

For more information about phone scams, please visit https://www.tcf.org.nz/consumers/complaints/phone-scammers/

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