RBI Outages and Planned RBI Network Upgrades
To see if there is a planned or unplanned RBI Wireless outage in your area, please head to www.one.nz/help/network-status and enter your address into the Mobile and Wireless Broadband Outage map. This will provide you with the most up to date information on the RBI network.
One Pin to connect New Zealand. One NZ are upgrading Mobile sites all over New Zealand every year, they are asking for your help, so if you are experiencing dropped calls, slow speeds or simply don’t have connectivity at all then drop a pin and help to create a more mobile connected Aotearoa. One Pin
Fibre and Copper Outages
For the latest outage updates on our Fibre, ADSL, VDSL and Homeline services, visit www.chorus.co.nz/outages.
Network Status and Planned Upgrades
Planned One NZ network maintenance is scheduled for the following areas impacting RBI Wireless and Urban Wireless broadband services. The dates provided are subject to change, we will update this page in the event of any changes to the scheduled dates should we be notified. Please check this page regularly for any changes.
You can also check to see if there is a planned or unplanned outage using this link to the Mobile and Wireless Broadband Outage map www.one.nz/help/
If your broadband service is not working, please reboot your modem in the first instance.
- Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem have been turned off.
- Wait five minutes.
- Plus the power cord back into the modem and switch on the power supply.
If you still experience issues after rebooting your modem, please call our friendly team on 0800 32 76 74. They are available from 8am to 7pm Monday to Friday, and 9am to 5.30pm Saturdays and public holidays.