Network Status

South Island ADSL & VDSL

10/09/2020

Update: ADSL and VDSL services have been restored. If you are still experiencing issues, please reboot your modem.

To reboot your modem:

  1. Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem have turned off.

  2. Wait one minute.

  3. Plug the power cord back into the modem.

If you are still experiencing issues after rebooting your modem, please give our team a call on 0800 32 76 74. Our Customer Service team are available to take your calls from 8am to 7pm Monday to Friday, and 9am to 5.30pm weekends and public holidays.

6:10pm: Due to an upstream provider network fault, some of our South Island ADSL and VDSL customers may be experiencing problems with their broadband connection.  We are working with our upstream provider to restore services. Apologies for any inconvenience caused.

RBI Wireless

14/07/2020

12:45pm update: Most of our RBI wireless customers are now back online. If you are still experiencing issues please reboot your modem.

To reboot your modem:

  1. Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

  2. Wait one minute.

  3. Plug the power cord back into the modem.

If you are still experiencing issues after rebooting your modem, please give our team a call on 0800 32 76 74.

11:25am: Some of our RBI wireless customers are currently experiencing issues. We’re on the case and working with Vodafone to investigate the cause. Apologies for any inconvenience caused.

Emergency Maintenance Chatham Islands Wireless Broadband Service

20/05/2020

Scheduled maintenance window for:

Start date: 21 May 2020, Thursday

Start time: 08:30 CHAST

Finish time: 09:15 CHAST

Network Status Update

07/05/2020

1.10pm

Vodafone has now resolved the RBI outage issue which affected some of our customers in the North Island. Thank you for your patience. If you continue to experience any ongoing issue, please contact us on 0800 32 76 74.

11.00am

We are currently experiencing an RBI outage in some parts of the North Island due to a fibre cable that has been cut by third party contractors undertaking roadworks.

 

Apologies for any inconvenience caused.

 

Vodafone has advised they are working urgently to get customers back online.

Scheduled Maintenance OPTUS Network

08/03/2019

Scheduled maintenance window for:

Start date: 8th March 2019

Start time: 00:00 

Finish time: 06:00

RBI Wireless Network 

15/12/2018

This service has been fully restored. If you are still experiencing issues with your RBI Wireless connection, please power off your modem for 5 minutes. We apologise for any inconvenience this has caused.

RBI Wireless Network Outage

14/12/2018

We are experiencing an RBI network outage due to an unforeseen error in routine maintenance. We apologise for the inconvenience this is causing customers and are working hard to resolve the issue as soon as possible.
 

Scheduled Maintenance RBI Wireless

13/12/2018

Scheduled RBI Wireless maintenance window for:
Start date: 14th December 2018
Start time: 00:01am
Finish time: 03:00am

 

Scheduled Maintenance IPSTAR Chathams 

21/07/2018

Scheduled IPSTAR maintenance window for:
Start date: 21st July 2018
Start time: 00:00am
Finish time: 01:30am
Duration: 1.5 hours

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Copyright © 2020 by Farmside, 8 Butler Street, Timaru 7910, New Zealand          

0800 Farmside (0800 32 76 74)

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