Network Status
Emergency Maintenance Optus Satellite
28/10/2020
Maintenance window for:
Start date: 28 October 2020
Start time: 11:00pm
Finish date: 29 October 2020
Finish time: 06:00am
Impacted services: Optus satellite
Our networks team will be carrying out emergency maintenance work and Optus satellite service may be impacted. We apologise for any inconvenience this may cause.
Please note that internet service will automatically be restored by 6.00am. If you experience connectivity issues after 6.00am, please reboot your modem.
To reboot your modem:
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Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.
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Wait one minute.
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Plug the power cord back into the modem.
If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74. They are available to take your calls from 8:30am to 5pm weekdays.
Scheduled Maintenance RBI & Fibre
7/10/2020
Scheduled maintenance window for:
Start date: 7 October 2020
Start time: 00:01
Finish time: 05:00
Impacted services: RBI Wireless (nationwide) and Fibre (Canterbury only)
Routine maintenance is scheduled and impacted customers will experience up to a 1-hour outage within the outage window. We apologise for any inconvenience caused.
Please note that your internet service will automatically be restored by 5.00am. If you experience connectivity issues after 5.00am, please reboot your modem.
To reboot your modem:
-
Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.
-
Wait one minute.
-
Plug the power cord back into the modem.
If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74.
South Island ADSL & VDSL
10/09/2020
Update: ADSL and VDSL services have been restored. If you are still experiencing issues, please reboot your modem.
To reboot your modem:
-
Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem have turned off.
-
Wait one minute.
-
Plug the power cord back into the modem.
If you are still experiencing issues after rebooting your modem, please give our team a call on 0800 32 76 74. Our Customer Service team are available to take your calls from 8am to 7pm Monday to Friday, and 9am to 5.30pm weekends and public holidays.
6:10pm: Due to an upstream provider network fault, some of our South Island ADSL and VDSL customers may be experiencing problems with their broadband connection. We are working with our upstream provider to restore services. Apologies for any inconvenience caused.
RBI Wireless
14/07/2020
12:45pm update: Most of our RBI wireless customers are now back online. If you are still experiencing issues please reboot your modem.
To reboot your modem:
-
Unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.
-
Wait one minute.
-
Plug the power cord back into the modem.
If you are still experiencing issues after rebooting your modem, please give our team a call on 0800 32 76 74.
11:25am: Some of our RBI wireless customers are currently experiencing issues. We’re on the case and working with Vodafone to investigate the cause. Apologies for any inconvenience caused.
Emergency Maintenance Chatham Islands Wireless Broadband Service
20/05/2020
Scheduled maintenance window for:
Start date: 21 May 2020, Thursday
Start time: 08:30 CHAST
Finish time: 09:15 CHAST
Network Status Update
07/05/2020
1.10pm
Vodafone has now resolved the RBI outage issue which affected some of our customers in the North Island. Thank you for your patience. If you continue to experience any ongoing issue, please contact us on 0800 32 76 74.
11.00am
We are currently experiencing an RBI outage in some parts of the North Island due to a fibre cable that has been cut by third party contractors undertaking roadworks.
Apologies for any inconvenience caused.
Vodafone has advised they are working urgently to get customers back online.
Scheduled Maintenance OPTUS Network
08/03/2019
Scheduled maintenance window for:
Start date: 8th March 2019
Start time: 00:00
Finish time: 06:00
RBI Wireless Network
15/12/2018
This service has been fully restored. If you are still experiencing issues with your RBI Wireless connection, please power off your modem for 5 minutes. We apologise for any inconvenience this has caused.
RBI Wireless Network Outage
14/12/2018
We are experiencing an RBI network outage due to an unforeseen error in routine maintenance. We apologise for the inconvenience this is causing customers and are working hard to resolve the issue as soon as possible.
Scheduled Maintenance RBI Wireless
13/12/2018
Scheduled RBI Wireless maintenance window for:
Start date: 14th December 2018
Start time: 00:01am
Finish time: 03:00am
Scheduled Maintenance IPSTAR Chathams
21/07/2018
Scheduled IPSTAR maintenance window for:
Start date: 21st July 2018
Start time: 00:00am
Finish time: 01:30am
Duration: 1.5 hours