West Cost

25/12/2020

2:59pm: Services are now restored. If you are experiencing any issues please reboot your modem by following the instructions below. 

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1pm: Our upstream provider is experiencing a network outage which may be affecting some services on the West Coast.​ They are working with urgency and expect that service will be restored by 5pm. We apologise for any inconvenience this may cause. 

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If you experience any issues reconnecting after 5pm please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

Emergency maintenance - Ipstar 

25/12/2020

Maintenance window for:

Start date: 25 December 2020

Start time: 00:00am

Finish date: 25 December 2020

Finish time: 01:00am

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Impacted services: Ipstar Satellite and Chatham Island Wireless and DSL services                                                                                                     

Our supplier will be carrying out emergency maintenance work and customers may experience an outage for up to 10 minutes within the maintenance window. We apologise for any inconvenience this may cause.​

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We expect that service will resume automatically after the maintenance is complete but if you experience any issues after 1am please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

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If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74. They are available to take your calls from 8am to 7pm weekdays.