Maintenance - Optus Satellite

6/05/2021

Maintenance window for:

Start date: 6 May 2021

Start time: 00:01am

Finish date: 6 May 2021

Finish time: 06:00am

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Impacted services: Optus Satellite services.                                                                                                      

Our network team will be carrying out maintenance work and customers may experience an outage for up to 30 minutes within the maintenance window. We apologise for any inconvenience this may cause.​

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We expect that service will resume automatically after the maintenance is complete but if you experience any issues after 6am please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

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If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74. They are available to take your calls from 8am to 7pm on weekdays.

Emergency Maintenance - DSL and Fibre

5/05/2021

Maintenance window for:

Start date: 5 May 2021

Start time: 00:01am

Finish date: 5 May 2021

Finish time: 06:00am

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Impacted services: South Island Fibre and DSL services and a small subset of North Island Fibre services.                                                                                                      

Our network team will be carrying out emergency maintenance work and customers may experience an outage for up to 10 minutes within the maintenance window. We apologise for any inconvenience this may cause.​

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We expect that service will resume automatically after the maintenance is complete but if you experience any issues after 6am please reboot your modem. 

​

To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

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If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74. They are available to take your calls from 8am to 7pm on weekdays.

RBI Wireless Broadband

21/04/2021

8:15pm: Some customers on our RBI Wireless service may be experiencing a loss in connectivity this evening. Our Networks Team is on the case and working with urgency. We apologise for the inconvenience this may cause. 

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8:40pm: Services are being restored. If your connection doesn't automatically come back online, please reboot your modem. 

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9:00pm: Services are now restored. Please reboot your modem if you are still experiencing connectivity issues. 

Fibre North Island

16/04/2021

11:00am: A small subset of our Fibre customers in the North Island experienced connectivity issues this morning. Service has now been restored. 

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If you are still experiencing any issues reconnecting to your Fibre service please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

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If you are still experiencing issues after rebooting your modem, please power off your ONT or call the Farmside team on 0800 32 76 74.

West Cost

25/12/2020

2:59pm: Services are now restored. If you are experiencing any issues please reboot your modem by following the instructions below. 

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1pm: Our upstream provider is experiencing a network outage which may be affecting some services on the West Coast.​ They are working with urgency and expect that service will be restored by 5pm. We apologise for any inconvenience this may cause. 

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If you experience any issues reconnecting after 5pm please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

Emergency maintenance - Ipstar 

25/12/2020

Maintenance window for:

Start date: 25 December 2020

Start time: 00:00am

Finish date: 25 December 2020

Finish time: 01:00am

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Impacted services: Ipstar Satellite and Chatham Island Wireless and DSL services                                                                                                     

Our supplier will be carrying out emergency maintenance work and customers may experience an outage for up to 10 minutes within the maintenance window. We apologise for any inconvenience this may cause.​

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We expect that service will resume automatically after the maintenance is complete but if you experience any issues after 1am please reboot your modem. 

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To reboot your modem:

1. Turn off the power supply and unplug the power cord from the back of the modem. Check to make sure all the lights on the modem are turned off.

2. Wait one minute.

3. Plug the power cord back into the modem and switch on the power supply.

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If you are still experiencing issues after rebooting your modem, please give our friendly team a call on 0800 32 76 74. They are available to take your calls from 8am to 7pm weekdays.