Installation & Other Fees

Postage and Handling:

A $15 postage and handling fee applies to all new customer sales and where a customer is changing from one of our services to another.

Wireless Install:

  • Self-install - $15 freight charge applies for the self-install equipment.

  • Standard install -  $99 and travel charges may apply. 

  • Non standard install - $199 and travel charges may apply. 

Satellite Install:

  • Standard installation - $799 and travel charges may apply. 

  • Non standard installation - contact us on 0800 32 76 74 for a quote. 


For Satellite Broadband and Phone plans a $124.99 ATA (Analog Telephone Adapter) is required.


Travel Charges:

  • 0 - 20km $0

  • 21 - 50km $25

  • 51 - 100km $75

  • 101 - 150km $150

  • 151km+ $200

Standard Installation:

  • The premises is a single story home or building made of wood or brick and has easy access to the roof using a ladder (not scaffolding)

  • The roof pitch is less than 15 degrees

  • 10 metres of cabling or less is required

  • The modem is located against an exterior wall

  • Connecting the service up to a single computer


Non Standard Installation:

  • The premises is a 2 story or architecturally designed (1 or 2 story) home or building

  • The roof pitch is more than 15 degrees

  • Scaffolding or an elevated work platform is required

  • The house is difficult to access (e.g on the side of a cliff)

  • Internal cabling is required

  • Additional cable in excess of 10 meters is required

  • Modem needs to be located in a difficult area to access (e.g in the roof space of an internal office).

  • If the property is not on the mainland (e.g Marlborough sounds and a water taxi is required).