Installation & Other Fees

Postage and Handling:

A $15 postage and handling fee applies to all new customer sales and where a customer is changing from one of our services to another.

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Wireless Install:

• Self-install - $15 freight charge applies for the self-install equipment.

• Standard install -  $99 and travel charges may apply. 

• Non standard install - $199 and travel charges may apply. 

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Satellite Install:

• Standard installation - $799 and travel charges may apply. 

• Non standard installation - contact us on 0800 32 76 74 for a quote. 

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ATA:

For Satellite Broadband and Phone plans a $124.99 ATA (Analog Telephone Adapter) is required.

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Travel Charges:

Travel charges of $1.15 incl GST per km if the customer is more than 70 km round trip from the nearest downer depot.

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Standard Installation:

• The premises is a single story home or building made of wood or brick and has easy access to the roof using a ladder (not scaffolding)

• The roof pitch is less than 15 degrees

• 10 metres of cabling or less is required

• The modem is located against an exterior wall

• Connecting the service up to a single computer

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Non Standard Installation:

• The premises is a 2 story or architecturally designed (1 or 2 story) home or building

• The roof pitch is more than 15 degrees

• Scaffolding or an elevated work platform is required

• The house is difficult to access (e.g on the side of a cliff)

• Internal cabling is required

• Additional cable in excess of 10 meters is required

• Modem needs to be located in a difficult area to access (e.g in the roof space of an internal office).

• If the property is not on the mainland (e.g Marlborough sounds and a water taxi is required).

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