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FAQ

Online self-service for account queries

MyFarmside is the way to go for day-to-day activities on your account (paying your bill, checking your usage, data booster etc.) If you haven’t already, now would be a good time to sign up and activate your MyFarmside account.

Need help logging in to MyFarmside?

Logging in to MyFarmside is super easy; just enter your email address or customer number and use your current password.  If you’re unsure what your current password is or haven’t logged in before, it’s easy to reset your password by simply clicking on the password reset link, which can be found on the login page.

How best to get in touch

Our Timaru based call centre is here to answer your calls on our toll free 0800 32 76 74, 8am to 7pm on Monday to Friday, although Mondays can be quite busy, so if you have other thing to do consider dropping us a email on customerservices@farmsideltd.co.nz, or opting of a call back when you ring us. You can also get hold of us through Facebook messenger, from 8am to 4:30pm Monday to Friday. We also have limited services available from 9am to 5:30pm weekends and public holidays.

I’m unable to login to MyFarmside using my existing password.

For security reasons we have adjusted the password credentials to include 8-10 characters. If you are unable to log in or have attempted to log in more than 3 times then please click forgot password and an email will be generated to the registered email address.

What is your data usage period?

Our data usage period is from the 21st to the 20th of the following month. This is our usage period every month, over every service.

Do you issue Static IP addresses?

Yes we do, please call us on 0800 32 76 74 to find out current pricing and if you want to get a Static IP address activated.

I’m moving into town, can Farmside offer a service?

Farmside offer more than just Wireless Broadband and Satellite solutions, so in most cases we can relocate your existing service or provide you with a new one wherever you move.

Farmside offer a range of broadband solutions including RBI Wireless, ADSL, VDSL, Satellite Broadband and Fibre. We also offer a selection of phone services including Landline, Wireless Phone, Farmside Voice and Mobile plans.

Give us a call on 0800 32 76 74 and let us know your new address so we can let you know what’s on offer and talk you through plans and pricing.

Mobile data settings.

These should apply automatically when connecting to the network after inserting the Farmside sim into your phone, if there are any issues, please contact out customer support team for a helpfull speedy resolution.

Farmside email addresses

We have numerous customers that have farmside.co.nz email addresses, unfortunately due to the increased security, and regulatory requirements around this and the cost of implementing these requirements we are no longer offering this service to anyone with out an existing email account. All current email customers can continue to use the service as normal.

What are the Farmside mail server settings (only available to existing email customers).

  • Email Address: username@farmside.co.nz
  • Incoming Mail (POP3): pop3.farmside.co.nz
  • Outgoing Mail (SMTP): smtp.farmside.co.nz
  • Incoming Server (POP3): Port 110
  • Outgoing Server (SMTP): Port 25
  • SMTP Authentication: Yes
  • Incoming Settings
  • Server Type: POP
  • Server Name: pop3.farmside.co.nz
  • Server Ports: 110 without SSL
  • Username: Full email address
  • Password: correct Email account password
  • Outgoing Settings
  • Server Type: SMTP
  • Server Name: smtp.farmside.co.nz
  • Server Ports: 25 without SSL
  • Additional: Authentication is required
  • Username: Full email address
  • Password: correct Email account password

Can I use Farmside email when I’m away from home?

Yes, absolutely. Via http://webmail.farmside.co.nz you can log into your email account with your Farmside username and password. If you are trying to access emails via a mail client you will need to enter the Farmside mail settings below.

  • Incoming Mail (POP3): pop3.farmside.co.nz
  • Outgoing Mail (SMTP): smtp.farmside.co.nz
  • Incoming Server (POP3): Port 110
  • Outgoing Server (SMTP): Port 25
  • Web Mail: http://webmail.farmside.co.nz
  • SMTP Authentication: Yes
  • Incoming Settings
  • Server Type: POP
  • Server Name: pop3.farmside.co.nz
  • Server Ports: 110 without SSL, or 995 with SSL
  • Username: Full email address
  • Password: correct Email account password
  • Outgoing Settings
  • Server Type: SMTP
  • Server Name: smtp.farmside.co.nz
  • Server Ports: 25 without SSL, or 465 with SSL
  • Additional: Authentication is required
  • Username: Full email address
  • Password: correct Email account password