FAQ

With the impacts of Omicron affecting many New Zealand businesses, we'd like to let you know how you can get help and support over the coming weeks.  Like many businesses across Aotearoa, Farmside is preparing for our workforce to be a bit down on numbers as our people need to rest up or self-isolate with whanau. 

 

Online self-service for account queries

MyFarmside is the way to go for day-to-day activities on your account (paying your bill, checking your usage, data booster etc.) If you haven't already, now would be a good time to sign up and activate your MyFarmside account.

 

Need help logging in to MyFarmside?

Logging in to MyFarmside is super easy; just enter your email address or customer number and use your current password.  If you're unsure what your current password is or haven't logged in before, it's easy to reset your password by simply clicking on the password reset link, which can be found on the login page.

 

How best to get in touch

Our Timaru based call centre is still here to answer calls, but it's going to be a bit bumpy for a while as we juggle staff shortages.  We've already noticed phone wait times are longer than we'd like.  Messaging us on Facebook Messenger, emailing us on customerservices@farmsideltd.co.nz or requesting a call back means you can get on with life while we get back to you.

Top Tip: If calling is your only option, Monday mornings can be pretty busy.  So, best to try a different day later in the week if possible.

Our Timaru based team are only a phone call away on 0800 32 76 74. Calls to our customer service 0800 number are free and a call back option is available for calls outside of our opening hours. Our customer service team are available to take your calls from 8am to 7pm on Monday to Friday, and 9am to 5:30pm weekends and public holidays.