- Does a customer have to dial any codes to use Farmside Landline?
- Is Farmside Landline offered in conjunction with Telecom?
- Will a customer’s phone number change when they switch to Farmside?
- How much will a combined phone/fax line cost?
- Will changing to Farmside improve my phone line quality?
- Will there be a fee to transfer over to Farmside Landline?
- How long does a customer need to stay with Farmside?
- How can I get connected with Farmside's Landline?
- How long will it take to transfer an existing phone connection to Farmside Landline?
- Will I be offline at any stage of the number porting process?
1. Does a customer have to dial any codes to use Farmside Landline?
No, once they have transferred to Farmside Landline they simply pick up the phone and dial the numbers they wish to call. This and every call will be made using Farmside and will be rated per the Farmside Simple Tolls rate plan.
2. Is Farmside Homeline offered in conjunction with Telecom?
No, Farmside Landline is independent of any relationship the customer has with Telecom and often will be replacing a Telecom service. A customer’s contract is with Farmside and no one else.
3. Will a customer’s phone number change when they switch to Farmside?
Absolutely not. A customer’s existing phone number will be transferred from a customer’s existing provider to Farmside via a porting process.
4. How much will a combined phone/fax line cost?
All phone lines are capable of receiving phone and fax calls. The Call Connect Fax option enables a fax to have a different ringtone and costs $3.50 + GST per month.
5. Will changing to Farmside improve my phone line quality?
No, unfortunately the majority of infrastructure in New Zealand is maintained by Telecom Wholesale and we are dependent on this infrastructure to deliver the Farmside Landline Service.
6. Will there be a fee to transfer over to Farmside Landline?
No.
7. How long does a customer need to stay with Farmside?
There is no minimum service term with Farmside Landline.
8. How can I get connected with Farmside's Landline?
Call us on 0800 Farmside (32 76 74) and you can sign up over the phone.
9. How long will it take to transfer an existing phone connection to Farmside Landline?
The transfer should be completed within 24 hours.
10. Will I be offline at any stage of the number porting process?
No.
