Farmside is committed to acting in accordance with the Privacy Act 1993 by providing you with our services in a way that does not affect your privacy.
We appreciate the trust you have placed in us by supplying us with your personal information. The information we collect from you will be used only for the purposes of conducting our business, supplying you with our products and services and keeping you informed about aspects of our products and services that may be of interest to you. When information about you is used for entry into a prize draw, your consent will form part of the competition entry process.
From time to time we may collect information from customers indirectly, for example by monitoring visitors to our websites. When you visit our websites, they place a 'cookie' on the hard drive of your computer, a file that allows us to track customer interest and usage patterns. The information we may collect and store may include the following:
- the IP address of the computer you are using when connected to the internet and the domain name from which you are accessing the internet
- the operating system and the browser your computer uses and any search engine you are using
- the date and time you are visiting our website(s)
- the URLS of the pages you visit
- if you provide it, your email address
We may keep track of the pages our customers visit within our websites in order to monitor which information and services are most popular. This information is collected for website management and marketing statistics purposes only. For example, we may use the information to measure the effectiveness of an advertising campaign. The information is collected in such as way as the customer's details are not able to be identified.
We reserve the right to gather more extensive information if required to, for example, for security reasons.
On occasion Farmside may receive customer information from our partners, in conjunction with joint marketing campaigns and associated promotional activity. We receive this information only when the party providing us with these details has obtained the appropriate customer consent.
Farmside will not disclose, sell or lend your personal information to other companies or persons who are not part of our business group, without prior permission from you. Any information about our customer base that is disclosed to marketing partners without your prior consent will be of a generic nature, such as overall customer demographics, trends, interests and buying patterns. This information may be shared with existing or potential marketing partners in order to enable us to extend the services and products we make available to you.
Where Farmside Broadband™ customers receive our services via an Fixed Line enabled landline, Farmside must provide customer contact, address, email and plan details to the network provider (e.g. Telecom or Telstra) to enable provisioning, moves, additions or changes of broadband services over that line.
We will take reasonable steps to ensure that the personal information which we collect, use or disclose with your permission is accurate, complete and up to date. If you would like to view or update the information we hold about you, please let us know by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or calling us on 0800 Farmside (32 76 74).
We may at our discretion update or revise this policy at any time. Any changes will take affect immediately once they are posted on our websites. It is your responsibility to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our websites indicates your acceptance of those changes
