- Can I use Farmside email when I’m away from home?
- What if I have forgotten my username and or password?
- What are the Farmside Mail Server Settings?
- What is the size of my mailbox?
- How do I view my usage?
- What if I don’t know my Customer Number?
- What do I do if I can’t view my usage on the Farmside website?
- How can I get a new Farmside email address set up?
- I use a Farmside email address and people are saying they have sent me an email and I haven’t received it, where could it be?
- I use a Farmside email address and my sent emails are not appearing in my sent items?
- How do I connect a new computer to my existing Farmside connection?
- Help! I have a virus on my computer what do I do?
- Do we issue Static IP addresses?
- How do I adjust my Spam Filter Settings?
- Can I set up a Wireless Network with my Broadband connection?
- Can I keep my old email address from my previous internet provider?
- How do I forward emails if I want them to go to another email address?
- I am receiving mail fine but can’t send, what can I do?
- What is the daily limit of emails I can send from my Farmside email account?
1. Can I use Farmside email when I’m away from home?
Yes, absolutely. Via http://www.webmail.farmside.co.nz you can log into your email account with your Farmside username and password. 
If you are trying to access emails via Outlook Express it wouldn’t work without the Farmside Mail Server Settings. Refer to Question 3 for the Farmside mail settings.
2. What if I have forgotten my username and or password?
Your username will be your email address e.g. This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need your password you can contact our Customer Service helpdesk on 0800 373 494.
Please note: Farmside will never ask you for your password or any of your account information via email. We do not email this information to customers for security reasons.
3. What are the Farmside Mail Server Settings?
Incoming Mail (POP3) pop3.farmside.co.nz
Outgoing Mail (SMTP) smtp.farmside.co.nz
SMTP Authentication: Yes
4. What is the size of my mailbox?
The default size of your mailbox is 100MB.
5. How do I view my usage?
Via www.myfarmside.co.nz you will need your Farmside customer number and password to log into this. Once you are logged in your usage will show up immediately. The graph shows you your usage for the current usage period which runs from 21st to the 20th of the following month. If you need a further breakdown you can call our Customer Service Helpdesk on 0800 373 494.
6. What if I don’t know my Customer Number?
Your customer number can be found on the top right hand corner of your Farmside invoice. If you don’t have any invoices then just call our Customer Service helpdesk on 0800 373 494.
7. What do I do if I can’t view my usage on the Farmside website?
There can be a couple of reasons why you would not be able to view your usage. Firstly, you need to ensure the settings on your web browser are not blocking cookies. For Farmside usage to work your web browser must allow cookies. If you are unsure on how to check this click on this link for further information www.farmside.co.nz/usage.html If you are still unable to view your usage you will need to contact our Customer Service team on 0800 373 494 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
8. How can I get a new Farmside email address set up?
With Farmside you receive 3 free email addresses. Additional email addresses are available on request at a small charge. To set up an email address you can simply call us on 0800 373 494. We prefer to speak to you to set these up rather than emailing us so we can ensure security and privacy.
9. I use a Farmside email address and people are saying they have sent me an email and I haven’t received it, where could it be?
The first place to look for these missing messages is in the Held folder through Farmside Webmail. To do this you need to log into your Webmail via http://webmail.farmside.co.nz with your email account and password.
You will be greeted with a welcome screen. On the left hand side you will the a list of links, click on
You will be presented with additional links click on Held
If there are messages being Held they will be displayed in here. To release messages from a sender you have 2 options you can tick the message and click on either:
* Allow which will transfer the message to the inbox and add the sender as a friend.
* Release and it will transfer the message to your inbox on this occasion. In future messages from this sender will go into Held.
The remaining emails can then be ticked and click on Is Spam.
Another thing to double check is that the person sending the email has the correct email address.
If you need further assistance give our Customer Service team a call on 0800 373 494.
10. I use a Farmside email address and my sent emails are not appearing in my sent items?
If you are using Farmside webmail you simply need to click on New Message to send an email, in the bottom right hand corner you need to ensure there is a tick in the box Keep Copies.
To save this setting you need to send an email and it will save this setting to your webmail account.
11. How do I connect a new computer to my existing Farmside connection?
If it is a brand new computer you should simply be able to plug it in. If you have had the computer connected to another Internet Service Provider before then you may need to reconfigure some of the settings. Give our helpdesk a call on 0800 373 494 and we will be able to help you with this.
12. Help! I have a virus on my computer what do I do?
We would encourage you to ensure you have Antivirus software installed on your computer and that it is kept up to date so your computer isn’t infected by the latest viruses. If you don’t have up to date virus protection then first thing would be to get this. Most antivirus software will automatically remove it during a system scan. If you are still concerned we would advise you to contact a Computer technician who will have specialised knowledge in dealing with viruses.
13. Do we issue Static IP addresses?
Yes we do, please call us on 0800 373 494 to find out current pricing and if you want to get a Static IP address activated.
14. How do I adjust my Spam Filter Settings?
Log into your webmail account via http://webmail.farmside.co.nz using you Farmside username and password.
You will be greeted with a welcome screen. On the left hand side you will the a list of links, click on Manage Folders
You will be presented with additional links click on Held
On this page any emails held by the spam filter will be stored here. To check or change your spam filter click on the blue Settings button.
Here you have three settings you can set
HOLD When the email is assigned this rating the email is moved to the held folder
REJECT When the email is assigned to this rating the email is returned to the sender
VANISH When the email is assigned this rating the email is deleted
It is recommended that the reject and vanish options are set to Never Reject and Never Vanish. This way you will get any and all emails sent to your address, being delivered to your inbox or the held folder.
All spam emails sitting in the held folder do count toward your mailbox quota of 10MB.
Click on Save to save these settings.
15. Can I set up a Wireless Network with my Broadband connection?
Yes you can. You will need some Wireless equipment to set this up. We do not sell this equipment but most good electronic stores such as Dick Smith have the type of gear required. If you are unsure about how to set this up we would recommend you contact a Computer Technician who will be able to assist with the set up. Farmside are unable to assist with setting up of Networks.
16. Can I keep my old email address from my previous internet provider?
Most Internet Service Providers will allow you to retain your email address with them however you will need to check this with them. Farmside provide 3 free email addresses for each broadband account set up with us.
17. How do I forward emails if I want them to go to another email address?
You will need to log into Webmail http://www.webmail.farmside.co.nz
Click on Options
Click on Holiday Settings
You can then type in the email address that you want the emails to be forwarded to. Once you have updated all details click on Save
18. I am receiving mail fine but can’t send, what can I do?
Microsoft Outlook 2007
Click Tools then Account Settings
Under the Email tab select the email account that will not send, double click on this and it will open another window
Click on More Settings in the window that pops up
Click on the Outgoing Server Tab and then tick the box by My Outgoing Server (SMTP) requires authentication. Then click Ok
Click on Close then click on Finish.
Close Outlook down and then reopen and click on Send and Receive
If the emails in the outbox still do not send then you need to give our Customer Service helpdesk a call on 0800 373 494
Outlook Express
Click on Tools and then click on Account
Under the Mail tab select the email account that will not send, double click on this and it will open another window
Another screen will pop up and you need to click on Servers. In this screen you need to make sure under Outgoing Mail Server that My server requires authentication is ticked. Click on Apply then OK then click on Close
Close Outlook down then reopen and click on Send and Receive
If this doesn’t work then give our Customer Service helpdesk a call on 0800 373 494.
Windows Mail
Click on Tools then click on Accounts
Click on the account that you are having trouble sending from
Another Window will open and you need to click on Servers. In here you will need to make sure all the settings are Mail server settings are correct (as per screen shot) Under Outgoing Mail Server you need to make sure that My Server Requires authentication is ticked.
Click on Apply and then click on OK
Click on Close then click on Send/Receive
If you are still experiencing problems you will need to call our Customer Services helpdesk on 0800 373 494.
19. What is the daily limit of emails I can send from my Farmside email account?
By default all Farmside e-mail accounts are limited to sending 1000 e-mails per day, this is a safety feature to limit the amount of damage that can be caused if the e-mail account should be comprised and abused by a spammer or other such person with malicious intent.
This limit can be increased for those customers who have larger e-mail sending requirements such as large mailings lists. Please contact our customer Service helpdesk on 0800 373 494.
